Following up on a ticket

[ninancee87]

I was request a location change on a Pokestop that I submitted and was approved.
A ticket number was provide but I haven’t received anything

[cyndiepooh]

Welcome to the forum.

There has been an announcement about longer than usual wait times for support tickets:

Longer-Than-Usual Wait Times

Hello Wayfinders, We want to acknowledge that some of you may be experiencing longer-than-usual wait times for support tickets and reports. This delay is a direct result of an exceptionally high volume of inquiries currently coming through our support channels. Our team is working diligently to process these as quickly as possible. We truly appreciate the patience and understanding during this busy period. Your reports and dedication to the program are critical for the health of the community …

What most likely has happened is that your location edit put this in a location that is ineligible to be a pokestop. See:

Why an accepted Wayspot may not be used in Pokemon Go (S2 cells and Pokemon Go)

tldr: See this article for an explanation of S2 cells: https://pokemongohub.net/post/article/comprehensive-guide-s2-cells-pokemon-go/ [Updated July 6, 2026] Although the Pokemon Go in-game prompts suggest that you submit a new “Pokestop,” you actually submit a new *Wayspot* to the database. (The Web Submit form reads “wayspot.”) An accepted Wayspot can only become a Pokestop/gym if it is alone in a level 17 S2 cell. Staff have acknowledged there is an additional step after acceptance for inclu…

Staff do not acknowledge the use of S2 cells. If you would like forum regulars to check if this is the situation while you wait for a staff reply, we will be happy to. We just need the title and the gps coordinates.

If you no longer see the Wayspot on the Mapview Map at all at https://wayfarer.scopely.com/new/mapview then it is possible they determined that the Wayspot should be removed completely instead of moved.

[ScopelyExpAaron]

Hey @ninancee87 ,

I see that your request has not been reviewed yet. Please be patient and we will respond in the same window.

Best,

[ninancee87]

Thank you for response!