I would like to report an issue with four location edit requests that I previously submitted through Wayfarer Support.
All four requests were submitted through the normal support process and were initially visible in the support chat. However, after approximately one week, all four requests disappeared from the support chat interface.
The problem is that none of the four requested location changes have been made, and I have not received any response, decision, or confirmation regarding any of them.
I still have the ticket number for one of the requests:
Ticket: 333446
The other three requests were submitted around the same time, but since their conversations also disappeared, I no longer have access to their ticket numbers.
I want to clarify that I am not requesting new location edits through this forum post. The four requests were already submitted through the proper support process.
My goal is for these existing requests to be investigated and resolved. I am not particularly concerned about recovering the chat history itself; my concern is that four requests were submitted, approximately one week has passed, none have been resolved, and I have not received any response.
If possible, could the Wayfarer team please check the ticket above and, if possible, locate the other three requests associated with my account?
I also tried to check whether the issue could be related to my browser. I uninstalled and reinstalled the browser and made other attempts to see if the conversations or any updates would appear again, but nothing changed.
I also checked my email, including the spam folder, to see if I had received any response or update regarding the requests, but I could not find anything.
In any case, I would like to clarify that I am not concerned about recovering the chat history itself. What I really want is for the four requests to be investigated and resolved.
Approximately one week has passed since they were submitted, and none of the four requests have been resolved or received any response. All four simply disappeared from the support interface.
Therefore, my main concern is not that I can no longer view the tickets, but rather that the requests remain unresolved.
The email requested is used for account confirmation only. Help Chat does not reply by email.
If your browser decides to clear the session ID then the chat does disappear but only on your side. Staff will still be dealing with it.
Staff have stated that there are delays with help chat due to the sheer number of reports, my current one is 12 days. They usually take hours but recently I would say the average is up to a week.
Keep an eye on the wayspots on the map. IMO I would not start chaing until over 2 weeks at the moment unless staff staff state differently.
This would have likely deleted the Session ID if that had not already deleted itself.
I only use the Map Report and Help Chat, others may advise other methods that do update via email.
I am experiencing the exact same issue with ticket #216006 and would like to know what’s happening.
My chat session was closed and I am no longer able to view or track the status of my location edit request for " Totem Sportivo - Ciclopedonale Centa " .
Could you please check the status of ticket #216006 on your end?