Hoping someone knows how to fix this?
I lodged a help request to move a pokestop to it’s correct location.
The fix has been applied, but the chat ticket remains open. It’s blocking me from submitting another location move with another spot.
Anyone know how to close it? Is it automatically closed after a period? It’s been over a week
Before I’m questioned, these are legitimate corrections. Like stops showing on the road when they should be inside the building
Please see this announcement:
The help chat ticket should close when they see that it has been fixed.
You can open another ticket in another browser. For example, I do most on my computer, so I can open another on my phone.
Alternatively, you can also request modifications using this form:
If you use that form, it does work, but the options I can choose never match what I want to do. We have been told to just pick something to open the ticket, and then explain in the text box.
If the acknowledgement email asks for verification of credentials, ignore it. A human will respond.