How long does it take for Niatic to respond?

[Istav]

How long does it take for Niantic to respond to messages sent to them here in support?

[cyndiepooh]

The company is changing over to “ScopelyExplore” branding, so get used to saying that instead of “Niantic” fyi.

Introducing Scopely Explore Wayfarer

Hello Wayfinders, We’re evolving to Scopely Explore Wayfarer! As part of our broader integration with Scopely, you will notice various updates across many of the pages where you engage with us. More specifically, in the coming weeks you will see updated branding on the Wayfarer website, our community forum, help center, and email communications. Thank you for being a part of our community - we’re excited to continue exploring the world with you!

They made an announcement that reports are taking longer right now.

Longer-Than-Usual Wait Times

Hello Wayfinders, We want to acknowledge that some of you may be experiencing longer-than-usual wait times for support tickets and reports. This delay is a direct result of an exceptionally high volume of inquiries currently coming through our support channels. Our team is working diligently to process these as quickly as possible. We truly appreciate the patience and understanding during this busy period. Your reports and dedication to the program are critical for the health of the community …

It is not unusual for a post on the forum to take a couple of weeks to be reviewed, although they are often addressed almost immediately. If you are referring to a forum topic that hasn’t been actioned in a couple of weeks, I think it is okay to bump the post by making a comment on it.