I made a ticked to change a wayspot location and it said i will receive an email tho i didn’t is there a problem i did while doing the ticket because i waited for so long?
It does not say you will receive an email. They ask for your email for account verification. They will reply in the chat box.
They have posted that wait times are currently longer than normal.
I have just had 1 answered after 15 days 
Your post here will help as it shows the Ticket Number but it is a good idea to make a note of these as it can be used to request an update if the chat disappears but please give them plenty of time during their busy period.
The chat is maintained for you using a Session ID, if your browser loses this you will not be able to see the chat history or any subsequent replies, please note this will not remove it from the Staffs system and they will continue to action it.
Good Luck