I would like to report a problem with a Pokéstop that appeared recently after a cell was cleared a new Pokéstop showed up in the game but it is not working properly as the Pokéstop does not display any photo and when trying to interact with it by spinning the game shows an error and this issue has been happening for approximately two days so I kindly ask if you could review this case because I believe the Pokéstop should be working normally thanks in advance Wayfarer community for your attention and support
This is a Pokemon GO issue. Please report this to them. I will close this topic.
Hey @Puerro123 , I do not see any issue with the Wayspot from our end.
Can you confirm if the issue persists for the same Wayspot for other Trainers as well?
Have you encountered the same issue for other PokéStops and Gyms?
Reopened for @Puerro123 to respond
Sorry for the delay. Yes, the issue occurs for everyone, and this is the only Pokéstop in the entire area where this error happens. I don’t know if it helps, but recently that cell was released and the Pokéstop took quite a while to appear. When it finally showed up, after almost 3 days, it appeared without an image, without a title, and without a description.
When trying to report it, the screen turns black, and when attempting to spin the Pokéstop, an error occurs. Basically, it does not allow any interaction.
I’m not sure if this has to do with the fact that the Pokéstop was accepted many years ago and maybe the images were removed from the database. Also, when trying to create a new Pokéstop in the area, it will no longer appear in the game because this bugged Pokéstop is taking the cell.
However, when attempting to create a new Pokéstop, the photo of the location does appear, but it actually corresponds to this same bugged Pokéstop, and it also shows that it is being used in Pokémon GO.
P.S.: I also tried interacting with this Pokéstop on different devices (Android and iOS) and with other accounts from my friends, and the issue still persists.
I have made some modification. Please write back to us if the issue does not resolve in few days. Thanks,
Thank you, I’ll keep an eye on it these days and hopefully it can be resolved.
Thank you very much for the help, the PokeStop is working correctly.