- Description of the issue
The “Wayfarer Support” chat response are currently taking several days to respond, but the message cautions users should expect “a few hours”. - Date first (or most recently) experienced
Last few weeks - Device type, model, and operating system
N/A - Game & Game Version (if applicable)
Wayfarer help chat system Niantic Wayfarer
Since the time frame for chat responses has been several days for a while now, I wonder if it makes sense to change this message:
Greetings, Explorer! Welcome to Wayfarer Support. You’ve activated Remy, your Scopely Explore support bot. Use the menu to describe your issue and submit a ticket to our (human) team. Note that it can take a few hours to receive a response from them.
Basically, “a few hours” to “a few days” or similar.
I suspect the goal is not to generally take that long, but currently it is. So setting user expectations might be nice.
I would NOT suggest a message bar, dismissible or not, unless it is expected to be resolved in the next few days. Otherwise users will just learn to ignore such messages.