Hello all! My wayspot was approved ~a month ago (27AUG2026), and upon revisiting the submission, I realized that the map pin is not exactly where it should be relative to the sign that was included with the submission. The name of the Wayspot is “Triangle Pinball Collective” with cooordinates of 35.900235, -78.767063; the updated location I would like to suggest is 35.900393,-78.767084. From the image submitted for the stop, you can see the umbrellas that are visible from Satellite view.
Please let me know if there is anything else I can do, I tried to use the “Help” chat, but I was unable to get in contact with anyone.
Help Chat is the Way to fix something like this that you can’t fix in game. They are experiencing a delay in solving tickets right now.
What evidence did you supply them that your suggested coordinates are the correct ones? I can’t see the sign on the Wayspot from Street View. Without evidence, this may just look like an attempt to move something into an empty L17 S2 cell, which may be considered abuse. But the Wayspot clearly can’t exist where it is currently pinned inside the building when it is on an outer door.
(Hello from Raleigh!)
Thanks for the reply, I wasn’t ware of the longer-than-usual wait times, thanks for the heads up. I supplied the coordinates evidence and was expecting to have some kind of follow up from the Help ticket. I believe I included the logic that included that the picture was taken from outside of the venue, as well as the photo itself having geotagged data as well as being willing to take a video or additional pictures if needed. I also go to this place very very very often, so on any given Wednesday I could add additional photos to it.
Can you see your ticket when you go back to the help menu and tap on the chat box, or has your browser lost the history? You can attach new geotagged photos to help prove the case. I don’t think the team sees the location data on the wayspot photo, but i am not very techy.
No, unfortunately, I believe my browser has lost the history. I put the ticket in somewhere between 17SEP and 24SEP, and I no longer see the option to access the Help Chat on the browser. Unless someone from Scopely sees this and can spare the time to help me out, I am probably going to follow the “Longer-Than-Usual Wait Times” News. I plan on being there tonight whether or not Scopely gets back to me in time.
I may be misunderstanding, but the help chat button only appears when you are in the ‘help’ section (accessed on the left menu). At that point you can click on the button in the bottom right, and it might still hold your request?
