Hello this is my first post here,
I had a ticket #397223 of Wayspot Edit, however it seems my chat has been cleaned from the browser.
Can I have a status on the ticket? when it will finish? maybe have response to it by mail?
Should I re-submit it?
Thanks, SuperRiches
Welcome to the forum!!
Lately there has been an increase in wait times from support which includes help chat tickets, its not unusual for it to take a few days instead of hours at the moment. As it is now the weekend, forum staff are less likely to get back to you promptly, but when they do they can give you the status of your ticket.
Unfortunately once you have lost the help chat thread there’s no way to get it back or be notified of its result other than asking for an update like you just have, the email you supplied to the chat thread is just to confirm your account, it is not for notification purposes.
There is no need to resubmit.
Thanks 
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