# Support Ticket Disappears **URL:** \ **Category:** General Discussion\ **Created:** [April 22, 2025, 3:56pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773 "2025-04-22T15:56:47Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Vaden420](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@Vaden420](https://community.wayfarer.scopely.com/u/Vaden420)\ **Post date:** [April 22, 2025, 3:56pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/1 "2025-04-22T15:56:47Z")
I have been trying to get a location edit days now, every time I open a ticket and provide picture for the location edit the support ticket is disappearing and I have no idea if they even replied to me I have opened like 3 different tickets however I currently only have a screenshot of the one I recently opened that disappeared ![IMG_2264](https://us1.discourse-cdn.com/wayfarer/original/3X/0/1/0187acf69b9e65de34fac29788c1abab728a0cc9.jpeg) ---
**Author:** ![cyndiepooh](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@cyndiepooh](https://community.wayfarer.scopely.com/u/cyndiepooh)\ **Post date:** [April 22, 2025, 4:05pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/2 "2025-04-22T16:05:14Z")
you can use one of the forms at the top of the forum here to make the request through an email chain if you lose the chat history. the form says “removals” but can also be used for modifications: > **[Request modification or removal of a PokéStop or Gym – Pokémon GO](https://www.pokemongolive.com/report-location)** I don’t like this form because the choices don’t match up most of the time, but just pick something and tell them what needs to be done. If you get an automated email that asks for your credentials as property owner, just ignore that one. A team member will reply. ---
**Author:** ![Vaden420](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@Vaden420](https://community.wayfarer.scopely.com/u/Vaden420)\ **Post date:** [April 22, 2025, 4:30pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/3 "2025-04-22T16:30:25Z")
I will have to try because the ticket I opened like 20 minutes ago disappeared already…I hope I don’t get in trouble for using it to edit a location ---
**Author:** ![cyndiepooh](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@cyndiepooh](https://community.wayfarer.scopely.com/u/cyndiepooh)\ **Post date:** [April 22, 2025, 4:31pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/4 "2025-04-22T16:31:17Z")
i think i was told by staff i could. will link that post if i can find it oh was an ambassador on discord who said that, so i can’t link. but the form says “or modification” since you do have at least one ticket number you can reference that from your screenshot and let them know what was happening with help chat. i think help chat disappearing is linked to browser settings, but mine don’t, so i can’t help with that part. ---
**Author:** ![Vaden420](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@Vaden420](https://community.wayfarer.scopely.com/u/Vaden420)\ **Post date:** [April 22, 2025, 4:44pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/5 "2025-04-22T16:44:28Z")
Well I just submitted and I did state it was for a location edit and not removal so all I could do now is wait ---
**Author:** ![cyndiepooh](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@cyndiepooh](https://community.wayfarer.scopely.com/u/cyndiepooh)\ **Post date:** [April 22, 2025, 4:45pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/6 "2025-04-22T16:45:52Z")
please let us know how it goes. ---
**Author:** ![Vaden420](https://avatars.discourse-cdn.com/v4/letter/v/34f0e0/32.png) [@Vaden420](https://community.wayfarer.scopely.com/u/Vaden420)\ **Post date:** [April 22, 2025, 8:41pm UTC](https://community.wayfarer.scopely.com/t/support-ticket-disappears/88773/7 "2025-04-22T20:41:56Z")
So support just replied via email they said “ We have made adjustments to the referenced” hopefully I will see the changes with sync tomorrow