I can’t seem to get the initial menu under Remy’s welcome message. There are no buttons to press anymore. I’ve already tried with several devices and the problem persists.
- Description of the issue: I click on Help and then I open Remy by clicking at the orange button located at the bottom right. Remy welcomes me with the following message (in Spanish): “¡Hola! Te damos la bienvenida a la asistencia de Wayfarer. Has activado a Remy, el bot de asistencia de Scopely Explore. Usa el menú para describir tu problema y enviar un ticket a nuestro equipo (compuesto por personas). Ten en cuenta que su respuesta puede demorarse unas horas.” Problem is… there is no such menu. Last week it worked as usual. Now It’s gone.
- Date first (or most recently) experienced: September 8
- Device type, model, and operating system: PC on Windows: tried with Firefox, Edge and Chrome. No extensions, just base browsers. Also tried on Android with Firefox and Chrome.
Can someone help me here? I also have a list of the three edits I wanted to submit in case there is another way to submit them.
Thanks
Hey @zinakoleg ,
I see that you have created multiple support requests using the help chat option. The last request was created 57 minutes ago.
Could you confirm if the issue has been resolved?
It hasn’t. I try to explain to the bot what I’m trying to do but it always ends the same way: the bot not answering anymore.
Two days ago (If I remember correctly) I did manage to get 2 tickets done for 2 edits. But I never received the confirmation e-mails.
It appears that there is some confusion here.
That’s because your request has been created for human review. The bot interaction has ended at this stage.
You won’t receive a confirmation email for requests created through help chat. You will receive a response in the same chat thread.
I see.
It’s normal that I’m not seeing the chat history? It clears every few hours. Now I only see my latest interaction (without success) with the bot.
EDIT: Also, I’m still not seeing the initial menu buttons. That problem persists. I’ve just tried with my wife’s account and she also can’t see the menu buttons to proceed.
You will only see the last interaction. This is as per the design.
You may need to check your browser settings. It may be ending the session pretty quickly.
I’ll try to check my browser settings then.
Thanks for the assistance.
Like OP, I’m experiencing the exact same issue across multiple browsers. I get the same welcome message and the “>10m Wayspot location edit” button that used to be available is no longer there.
So, I simply provided the location edit details in the chat instead, but the bot didn’t give me any meaningful feedback (ticket ID #193629).
@ScopelyExpAaron, could you please let me know whether this ticket has been queued for staff review? Edit: I switched to English and successfully created a new location edit ticket for it.
Are you using a Wayfarer language setting other than English?
Is it this issue? Issues with Help Chat interface on non-English language settings
Thanks ! That explains a lot as I use it in French.
Oh, that explains it then.
I’ll switch to English! Thanks @Tntnnbltn & @Schn4pper !