# Understanding a Ban? **URL:** \ **Category:** General Discussion\ **Created:** [September 30, 2025, 2:26pm UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711 "2025-09-30T14:26:11Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![FishBonez32](https://avatars.discourse-cdn.com/v4/letter/f/b9e5f3/32.png) [@FishBonez32](https://community.wayfarer.scopely.com/u/FishBonez32)\ **Post date:** [October 1, 2025, 8:04am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/22 "2025-10-01T08:04:51Z")
So nobody can tell someone what they have been banned for? Shouldnt this information be easy for someone to get since it’s kind of a big deal. Like do file for banned people and what they did so employees can give people that information. Communication is key ---
**Author:** ![FishBonez32](https://avatars.discourse-cdn.com/v4/letter/f/b9e5f3/32.png) [@FishBonez32](https://community.wayfarer.scopely.com/u/FishBonez32)\ **Post date:** [October 1, 2025, 8:06am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/23 "2025-10-01T08:06:25Z")
Love the response ---
**Author:** ![AliceWonder1511](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@AliceWonder1511](https://community.wayfarer.scopely.com/u/AliceWonder1511)\ **Post date:** [October 1, 2025, 8:13am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/24 "2025-10-01T08:13:27Z")
You’re in an ongoing process. The Team always check every request seriously. That’ll need time. From your screenshots we can see that Aaron asked 17h ago and you responded 13h later. We’re acting all over the globe so timezones may be a thing too. ---
**Author:** ![elijustrying](https://sea1.discourse-cdn.com/wayfarer/user_avatar/community.wayfarer.scopely.com/elijustrying/32/25162_2.png) [@elijustrying](https://community.wayfarer.scopely.com/u/elijustrying)\ **Post date:** [October 1, 2025, 8:14am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/25 "2025-10-01T08:14:35Z")
Hi I appreciate how frustrating this all is from your perspective. However you need to consider that for something like a sanction on an account there will be strict policies to adhere to, and this will feel like time wasting to you but the policies will be there to ensure a proper process is followed. It is sensitive personal information, so I would expect limited access to the details, and that will mean it is not a 24 hour service. So although very naturally you want to progress this you need to be patient and wait. People will respond when they can. ---
**Author:** ![RGTGO](https://avatars.discourse-cdn.com/v4/letter/r/e480ec/32.png) [@RGTGO](https://community.wayfarer.scopely.com/u/RGTGO)\ **Post date:** [October 1, 2025, 8:16am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/26 "2025-10-01T08:16:06Z")
> [@bluee](#): > > I don’t know what gives you this idea Some direct messages can be seen by all staff ![IMG_2364](https://us1.discourse-cdn.com/wayfarer/original/3X/c/9/c954d8756cf7911f5c927b5cb2c1eaab499b8dbd.jpeg) Some can’t ![IMG_2363](https://us1.discourse-cdn.com/wayfarer/original/3X/9/0/908bd17dd2d8471de0ce89bd470035fb4813f4b5.jpeg) ---
**Author:** ![elijustrying](https://sea1.discourse-cdn.com/wayfarer/user_avatar/community.wayfarer.scopely.com/elijustrying/32/25162_2.png) [@elijustrying](https://community.wayfarer.scopely.com/u/elijustrying)\ **Post date:** [October 1, 2025, 8:20am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/27 "2025-10-01T08:20:52Z")
Ambassadors are moderators so our access is rightly limited. The members of staff in the admin group as you would expect have different access. Information about discourse and how it functions and administrative access is available online. ---
**Author:** ![RGTGO](https://avatars.discourse-cdn.com/v4/letter/r/e480ec/32.png) [@RGTGO](https://community.wayfarer.scopely.com/u/RGTGO)\ **Post date:** [October 1, 2025, 8:24am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/28 "2025-10-01T08:24:04Z")
> [@elijustrying](#): > > Information about discourse and how it functions and administrative access is available online. Perhaps you could link this and let the person I replied to know. ---
**Author:** ![TjoeMi](https://sea1.discourse-cdn.com/wayfarer/user_avatar/community.wayfarer.scopely.com/tjoemi/32/53015_2.png) [@TjoeMi](https://community.wayfarer.scopely.com/u/TjoeMi)\ **Post date:** [October 1, 2025, 10:05am UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/29 "2025-10-01T10:05:48Z")
Have you ever receive something like this? Suspension will have email like this explaining why you got suspension. ![20250627_022149](https://us1.discourse-cdn.com/wayfarer/original/3X/a/c/acad41bf0c75162de0364ff4ce8c2ce427de7514.jpeg) ---
**Author:** ![Gendgi](https://sea1.discourse-cdn.com/wayfarer/user_avatar/community.wayfarer.scopely.com/gendgi/32/333_2.png) [@Gendgi](https://community.wayfarer.scopely.com/u/Gendgi)\ **Post date:** [October 1, 2025, 1:55pm UTC](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711/30 "2025-10-01T13:55:02Z")
A post was split to a new topic: [Access to old staff DMs](https://community.wayfarer.scopely.com/t/access-to-old-staff-dms/108733) [Previous page](https://community.wayfarer.scopely.com/t/understanding-a-ban/108711.md?page=1)