Hello Staff / Support,
My Pokémon GO account access has been fully restored, but my Niantic Wayfarer portal is still locked on the general suspension screen with no remaining duration displayed.
It has been about three months since the initial restriction in June, and i never recieved an automated email regarding the violation details or penalty duration. Based on similar reports on the forum, it seems my account has run into the backend sync issue where the Wayfarer flag does not clear automatically after the penalty ends.
Could a staff member please look into my account status and manually reset my Wayfarer access? Thank you.
In-game Name (IGN): ISS9945
Game Account: Pokémon GO
Photo taken at 8:43PM GMT+8