Hello Team!
As the title suggests, I submitted a waypoint location edit on 19/09/26. It was assigned a ticket number and said the location edit would be reviewed in “a couple of hours”. The status never changed and I also never received an email or any contact. I double checked the ticket details/chat box yesterday (26/09) and the request appears to be gone? Is there anyway to check on the edit status?
Thanks for your help and response!
Hello and Welcome,
The “Help Chat” only takes your email address for account confirmation.
Answers are only given in the help chat, unfortunately this uses a “session ID” on your PC / Mobile. If your system decides to close the session ID then it disappears.
Unfortunately, the “hours” is not currently being hit due to a large amount of reports going through the system. I currently have 1 that is 12 days 
Did you happen to take a note of the “Ticket Number”.
Only staff will be able to confirm anything, there forum name will start with “ScopelyExp”.
Note: It has only disappeared on your side, it will still be being dealt with so keep an eye on the wayspot.
Good Luck
Afternoon thanks for the quick reply.
Ah, the email I gave (that I believed was for contact) is different from my wayfarer registered email. Also no, I didn’t take a screenshot of the ticket id. Lesson learned. I’ll re-raise it with the correct email and take a note of the Ticket ID this time.
-Mark