# Wayfarer Help Chat keeps resetting after logout

**URL:** <https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710>\
**Category:** General Discussion\
**Created:** [November 6, 2025, 9:28am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710 "2025-11-06T09:28:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![FawkesAlex](https://avatars.discourse-cdn.com/v4/letter/f/ecc23a/32.png) [@FawkesAlex](https://community.wayfarer.scopely.com/u/FawkesAlex)\
**Post date:** [November 6, 2025, 9:28am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710/1 "2025-11-06T09:28:13Z")

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Hi everyone, I have a quick question.

There’s this Help Chat on the website, but every time I’ve been away for a few hours, I have to log in again and the chat resets completely, so I can’t see my previous messages or my ticket anymore.

I’ve also never received a reply by email. Over the past 1–2 weeks I’ve been trying to use the chat several times, but without any success.

Does anyone have any tips, or am I doing something wrong?

Thanks in advance for any help!

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**Author:** ![AMG7070](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@AMG7070](https://community.wayfarer.scopely.com/u/AMG7070)\
**Post date:** [November 6, 2025, 9:35am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710/2 "2025-11-06T09:35:13Z")

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Hello,

The help chat does not send any replies theough Email. The reply is send in the same screen where you contacted them.

Are you logging in with a different device? When I do that the chat also disappears.

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**Author:** ![FawkesAlex](https://avatars.discourse-cdn.com/v4/letter/f/ecc23a/32.png) [@FawkesAlex](https://community.wayfarer.scopely.com/u/FawkesAlex)\
**Post date:** [November 6, 2025, 9:39am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710/3 "2025-11-06T09:39:45Z")

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I always log in through my phone, but if I’m away from the website for a few hours (like 2–3 hours), I have to log in again. After that, the chat history is completely gone I can’t see my previous messages or the ticket anymore.

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**Author:** ![terrible8765432](https://avatars.discourse-cdn.com/v4/letter/t/41988e/32.png) [@terrible8765432](https://community.wayfarer.scopely.com/u/terrible8765432)\
**Post date:** [November 6, 2025, 10:15am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710/4 "2025-11-06T10:15:48Z")

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Have you cleared your browser cookies or browsing data? Those messages are stored here.

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**Author:** ![FawkesAlex](https://avatars.discourse-cdn.com/v4/letter/f/ecc23a/32.png) [@FawkesAlex](https://community.wayfarer.scopely.com/u/FawkesAlex)\
**Post date:** [November 6, 2025, 10:37am UTC](https://community.wayfarer.scopely.com/t/wayfarer-help-chat-keeps-resetting-after-logout/109710/5 "2025-11-06T10:37:13Z")

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Thanks! I’ll open another ticket and see if it works this time.