# Waypoint Moving Through Wayfarer Support Chat

**URL:** <https://community.wayfarer.scopely.com/t/waypoint-moving-through-wayfarer-support-chat/116740>\
**Category:** General Discussion\
**Created:** [September 12, 2026, 12:05am UTC](https://community.wayfarer.scopely.com/t/waypoint-moving-through-wayfarer-support-chat/116740 "2026-09-12T00:05:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ItsJovanaar](https://avatars.discourse-cdn.com/v4/letter/i/e495f1/32.png) [@ItsJovanaar](https://community.wayfarer.scopely.com/u/ItsJovanaar)\
**Post date:** [September 12, 2026, 12:05am UTC](https://community.wayfarer.scopely.com/t/waypoint-moving-through-wayfarer-support-chat/116740/1 "2026-09-12T00:05:26Z")

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How long does it take for waypoint location changes through the wayfarer chat to take effect?  
It’s been quite a while since I’ve put in a request and I have not received any feedback and no changes have been made. It’s been multiple weeks, what are your experiences with this feature?

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**Author:** ![cyndiepooh](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@cyndiepooh](https://community.wayfarer.scopely.com/u/cyndiepooh)\
**Post date:** [September 12, 2026, 12:15am UTC](https://community.wayfarer.scopely.com/t/waypoint-moving-through-wayfarer-support-chat/116740/2 "2026-09-12T00:15:16Z")

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Welcome to the forum.

In normal situations, I was expecting a help chat reply the next day. However, they have made an announcement that they are taking longer than normal for support issues.

> [@Longer-Than-Usual Wait Times](https://community.wayfarer.scopely.com/t/longer-than-usual-wait-times/116383):
>
> Hello Wayfinders, We want to acknowledge that some of you may be experiencing longer-than-usual wait times for support tickets and reports. This delay is a direct result of an exceptionally high volume of inquiries currently coming through our support channels. Our team is working diligently to process these as quickly as possible. We truly appreciate the patience and understanding during this busy period. Your reports and dedication to the program are critical for the health of the community …

Please note that help chat will reply in the chat box, not by email. If your ticket has not been handled by now, especially if the request was over the time period where they switched to ScopelyExplore branding, then either you have lost the browser history and not seen the reply, ot the request has been denied or the ticket got lost in the rebrand.

You can try again using one of the forms so that you do get an email chain. The one at the top (if you can see it) under “Wayspot Removals” is sometimes called the property owner form, and can be used for modifications as well as removals. The form rarely matches what I am trying to do, but we have been told to just select _anything_, then explain the issue in the text box. If the acknowledgement email that the report was received asks for your “credentials,” just ignore it. A staff member will reply. The link to that one is: [Reporting a Wayspot — Wayfarer Help Center](https://scopelyexplore.helpshift.com/hc/en/10-wayfarer/faq/1998-reporting-a-wayspot/)

If the waypoint change was made, I believe you can see the new position on the Wayfarer Map right away, at least on the submit tab. The move will have to sync into PokemonGo, and can take a day or two after approval.