We understand that the Help Desk ticket system is weeks behind. In order to alleviate the anxiety associated with wondering if the ticket was received and if it’s still pending but not closed, can we have a thread where we can post our ticket #? This would also help the ticket system from receiving duplicate entries from individuals that think their ticket wasn’t received due to the delay.
(Come to think of it, wouldn’t it be great to have one thread for anyone asking why their approved Wayspot isn’t in the game?)
Almost. There are some impatient people that come here asking when it’s been a day. But to your point, isn’t that why a thread would be better than having to see these posted over and over with the same answer given?
Handling of queries around ticket numbered queries in help chat - admin type issue
Handling of where’s my pokestop queries.
One of the issues of one big long topic it can very confusing if several queries are overlapping.
The format we have on Discourse does not lend itself well to overlapping totally different queries.
It is also not predictable how any one query might develop. it could be one answer and done or it expands to 20 or more.
Mega threads on a single topic work well eg UK postboxes
I don’t think it would work well for where is my pokestop.
Hopefully the current situation around helpchat tickets will improve. I think ( ?) this is up to the Wayfarer Team to say what helps them manage these queries best.
At the moment I think it best to encourage patience if possible and if we are directing people to the help chat that we warn them of issues.
