How long does it take for waypoint location changes through the wayfarer chat to take effect?
It’s been quite a while since I’ve put in a request and I have not received any feedback and no changes have been made. It’s been multiple weeks, what are your experiences with this feature?
Welcome to the forum.
In normal situations, I was expecting a help chat reply the next day. However, they have made an announcement that they are taking longer than normal for support issues.
Please note that help chat will reply in the chat box, not by email. If your ticket has not been handled by now, especially if the request was over the time period where they switched to ScopelyExplore branding, then either you have lost the browser history and not seen the reply, ot the request has been denied or the ticket got lost in the rebrand.
You can try again using one of the forms so that you do get an email chain. The one at the top (if you can see it) under “Wayspot Removals” is sometimes called the property owner form, and can be used for modifications as well as removals. The form rarely matches what I am trying to do, but we have been told to just select anything, then explain the issue in the text box. If the acknowledgement email that the report was received asks for your “credentials,” just ignore it. A staff member will reply. The link to that one is: Reporting a Wayspot — Wayfarer Help Center
If the waypoint change was made, I believe you can see the new position on the Wayfarer Map right away, at least on the submit tab. The move will have to sync into PokemonGo, and can take a day or two after approval.